DirectSinks.com has a No Hassle Return Policy in place. If you are not satisfied with any of our products within the first 30 days of receiving them, contact us! As long as the product meets the qualifications below, we can initiate your return for a refund.
Qualifications for general returns:
- Must be in resellable condition
- Must not have been installed
- Must be free from scratches and/or defects
- Must have the original manufacturer's box and packaging
- Must not have any writing on the original packaging.
- Must not be missing pieces
- Must not be clearance/liquidations/closeouts
- Must not be appliance, furniture or LTL shipped item
In most cases, restocking fees may not apply. However items shipped internationally, or by LTL truck are subject to restocking fees.
No returns are accepted without an RGA number. Please contact us at [email protected], LiveChat or call us (855) 827-3700 for your RGA number and return instructions. No returns or refunds will be issued after 30 days.
Buyers are responsible for the cost of return shipping. This charge varies depending on your location and the receiving warehouse. Not all warehouses accept certain brands and we will always choose the closest distribution center to our customer. It is at your discretion to select the shipping carrier of your preference, as long as the return is received within 30 days of requesting the return. DirectSinks can provide a return shipping label if you prefer, and the cost of the return label will then be deducted from your refund. Shipments transported via freight LTL may incur significantly higher shipping charges. Please contact [email protected] for more information.
Defective ReturnsYou may initiate a return for defective item(s) within 45 days of receipt for a full refund. Once a return has been set up and returned to our warehouse, it will be inspected. If the return is deemed to be defective, a full refund will be applied to your account.
To qualify for a defective return, one of the following must apply:
- Item has to have a defect that hinders its usability for the purpose for which it was designed and manufactured for.
- Incorrect item was shipped to you
Please be prepared to send us a picture of the defect to help speed the return /exchange process along.
Orders from Canada can be refunded within 30 days of delivery, but restocking fees and the cost of the return will be the buyers responsibility.
European Orders are not returnable. Damages should be reported to your freight and parcel forwarding service.
International orders not mentioned in this page are not refundable.
CUSTOMER SUPPORT TEAM
Monday through Friday 8:30-5pm EST: (855) 827-3700
DirectSinks.com and all its Network affiliates and manufacturers are not responsible for any labor costs related to handling, installing or uninstalling items purchased.
As always, please inspect all packages when you receive them. If the package is visibly damaged, we urge you to open and inspect the product. If you find damage to your product please email us at "[email protected]". You 48 hours to claim damage. In the description, please give us as much detail as possible on the damages, if there is damage to the shipping box, as well as pictures of the damages/defects. Also include your order number, name, and date of purchase. DirectSinks.com may contact you if additional information is needed. In the mean time, please indicate if you'd like a replacement or a refund. After your return has been set up please hold the damaged material along with any damaged packaging for 30 days as the carrier may or may not want to pick up or inspect the shipment. If after 30 days you have not been contacted by DirectSinks.com or the Carrier, you are free to dispose of the damaged item/s as you see fit.
My purchase was damaged in transit. What do I do?
When should I expect my refund?We process your credit once we have confirmation that the item has arrived and been inspected by the warehouse. Please allow up to two weeks for credit to be issued. Credit will be issued to the payment method used on the original order.
If your order has not already been shipped, you can cancel the order. You must contact DirectSinks as soon as you can to make sure that you submit your cancellation before the order is shipped. Once the order is shipped, it can no longer be cancelled. Contact DirectSinks via e-mail, telephone, or live chat to confirm your order cancellation. If your order is successfully cancelled, all funds will be returned within 48 hours.
Do not ship returns without first receiving an RMA#. Once your return is approved, you will be provided an RMA#. DirectSinks will e-mail you a detailed set of instructions on how to return your shipment. Buyers are responsible for return shipping, meaning you can choose any carrier service that you prefer, as long as it arrives in time before your return expires. Most customers will choose UPS or Fedex to return their shipment. If you would like DirectSinks to provide you with a shipping label, this can be done and the cost of the label will be deducted from the refund.
A Return Merchandise Authorization (RMA) is a code provided by the receiving warehouse. All returns must have a RMA listed on either the shipping label or the shipping box, this allows our warehouse to keep track of all incoming returns. This tracking allows us to provide returns to our customer in an efficient matter, and avoiding any lost returns.