Skip to content

Refund policy

Please read our return policy below.

Return Requests can be submitted and tracked through your account. Accounts are based on the Email Address used at the time of your order.

Returning and New accounts can be accessed here: MyAccount.DirectSinks.com

 

We want to ensure you get the correct product the first time around. No one likes doing returns more than the person, you, buying the product... especially if it is large or heavy. Let us know what we can do to help ensure you are buying the right product the first time. Seriously.. it is our passion!

General Returns

If you are not satisfied with any of our products within the first 30 days of receiving your order, please submit a return request here.

Qualifications for general returns:

  • Must be in re-sellable condition with all original associated components and contents
  • Must not have been installed
  • Must be free from scratches and/or defects
  • Must have the original manufacturer's box and packaging
  • Must not have any writing on the original packaging.
  • Items on clearance or knowingly discontinued at time of purchase.

Items Not Eligible for Return

  • Paint and Cabinet Touch-Up or Repair Kits
  • Cabinet Sample Color Blocks and Doors
  • Silicone, Sealants, Waxes, and Cleaning Products 
  • Sink Color Samples and Color Swatches
  • Lexicon Overflow Kit,  LP-V-AF01-OVERFLOW-KIT
  • Cabinet and Woodworking Tools or Machinery and any items seen here

Order Cancellations

In Stock Items: Once Placed, your order typically can not be canceled. We work closely with our warehouses to ship your order as fast as reasonably possible. Often, orders ship same day. Often, orders will ship after business hours, so your product might be on it's way before we or you know and have any tracking information.

Back Order Items: Back order and Pre-Orders can often be canceled without issue. Sometimes an order will ship earlier than expected. If you have an item on back order or pre-order, please submit a return request here.

If your order has shipped, regardless if you have the tracking information, it will be treated as a normal return. Costs of the return will be the buyer's responsibility.

If you need to cancel an order, just call us. We are available Monday-Friday 830am- 5pm eastern. If you email a cancelation request, do not assume it is honored or even seen. We will email you if we can cancel the order. Normally, we will not contact you until the shipping warehouse has confirmed or denied the ability to cancel the order.

We will do our best to accommodate your requests. Don't beat us up if we can't stop the order from shipping. We are people too!

Shipment Damages and Damaged Product

Damage claims are time sensitive. You, the buyer of the product or products, are responsible to inspect your order at the time of delivery. This is also stated in the "Out for Delivery" and "Order Delivered" notifications.

You have 48hrs after receiving your product to notify us of a damaged shipment. This includes concealed damages in otherwise undamaged shipping boxes. We strongly urge you, the buyer or receiver of the order, to open all packages and inspect the product. If your product is damaged please take pictures of the package, the product, and the specific damage that you discovered.We need this information to claim with the shipping warehouse. If you discover damage to your shipment past 48 hours, the ability to resolve the issue becomes more difficult, and, or impossible.

Returns Resulted from an Incorrect, Changed, or Unmarked Address

The accuracy of the shipping address when the order is placed is your responsibility. If the address has an apartment number, suite, or any other form of specific entity within the street address, this must be included. If the shipping company has an issue with the address, the package might be returned to it's shipping warehouse. In the circumstance that a package is "returned to sender" "rejected" "address not found" or any variation of an undeliverable address due to missing or incorrect information, your order will be refunded minus the return shipping costs. In summary, an incorrect address and resulting returned package will be treated as a buyer's remorse refund.

International Returns

International orders are not refundable.

Restocking Fees

In most cases, restocking fees may not apply. Items Shipped by freight truck, such as palletized product, are subject to restocking fees. Items shipped out of the country through a parcel or freight forwarder may have restocking fees, if permissible for return.

Items that will have a restocking fee, regardless of shipment method, are as follows:

Sink Bottom Grids
Task Lighting Power Strips

These items may also have shipping charges. Shipping Charges are non-refundable.

No returns are accepted without an RGA number. Please submit a return request through your order history.

Costs for shipping your return

Buyers are responsible for the cost of return shipping for general returns. This charge varies depending on your location and the receiving warehouse. It is at your discretion to select the shipping carrier of your preference, as long as the return is received within 30 days of requesting the return.

If you choose to return your order by your own means, please insure your package. If your return is lost, or damaged and you shipped the package on your own, we cannot process the return. Your only corrective action would be to be reimbursed from the carrier you chose. Speak to your carrier about placing insurance on your package.

DirectSinks can provide a return shipping label if you prefer. The cost of the return label will then be deducted from your refund. Shipments transported via freight LTL may incur significantly higher shipping charges. Please contact [email protected] for more information.

Defective Product

If you feel your product is defective, please contact us when you discover the defect. Defects can be defined as issues with an item's finish, shape, and ability to not use the item as it intended per manufacturer. We will likely ask for pictures of the defect. We will send the pictures, and an explanation of the defect, to the manufacturer for resolution. We will try to have defective product replaced for you. Defective Product claims are addressed on a "case by case" basis. Item defects are determined my the manufacturer.

When should I expect my refund?

We process your credit once we have confirmation that the item has arrived and been inspected by the warehouse. You will be emailed a confirmation once we process the refund.

How to Ship your Return


Do not ship returns without first receiving a Return Authorization number. Once your return is approved, you will be provided with the information needed to return your order. DirectSinks will e-mail you a detailed set of instructions on how to return your shipment.

Buyers are responsible for return shipping, meaning you can choose any carrier service that you prefer, as long as it arrives in time before your return expires. Please email us your return tracking when you ship your item.

Force Majeure

Regardless of reason, circumstance, cause, affect, effect, or any variation of reason, circumstance, cause, affect, effect, DirectSinks.com, it's employees, owners, affiliates, and all its manufacturers are not responsible for any labor costs related to handling, installing, or uninstalling items purchased. Additionally, we are not responsible for costs of any materials, housing, reimbursements, or any forms of a claim of loss related to any labor or material costs related to handling, installing or uninstalling items purchased.

Furthermore, DirectSinks.com, it's employees, owners, affiliates, and all it's past, present, and future manufacturers are not responsible for "Acts of God" related to your items purchased from us.

CUSTOMER SUPPORT TEAM

Monday through Friday 8:30-5pm EST: (855) 827-3700

Email us any time:[email protected]