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Shipping policy

DirectSinks offers Free Ground Shipping on most orders over $99 within the Continental U.S. Some exclusions apply. We typically ship orders via UPS, Fed Ex, and USPS.  Once your order ships, the carrier, at their discretion, may pass your shipment to a third party shipper. We do not have control over this.  

 We do not have control of the shipping warehouses that processes your order to ship out.  Generally, shipments are processed within 48hrs of your transaction during our hours of operation. 

Exceptions to our Free Ground Shipping are as Follows:  

  • Orders being shipped to Alaska, or Hawaii.

Other specific, item based, exceptions to free ground shipping are as follows:

  • Sink Bottom Grids
  • Task Lighting Power Strips 
  • Cabinet Sample Colors, Paint, and Touch Up Kits
  • Any other color samples
  • Any shipments into Canada
  • Various Small Replacement Parts. 

Any applicable shipping charges will be shown at checkout prior to any payment made. 

Shipping charges are not refundable. Delays in delivery due to issues out of our control are not a reason to expect any shipping charges to be refunded. 

Additional Shipping Information 

Once tracking information is emailed to the email attached to the order,  it is you, the buyer's responsibility to track your order. 
We do not have a program in place to be notified of any issues regarding the shipment once the order is with the carrier.  

If you discover your order is taking longer than anticipated to be delivered please first track the shipment with the carrier's tracking tool on their website. 
Typically, if a delay exists, an explanation of the cause will be shown. Furthermore, updated expected delivery dates will normally be seen on the tracking page.

Should any of the shipping information be confusing or lacking information, please contact us. 

Please note the following: 

We do not have control over your order once it is possession of the carrier.  
- We cannot contact the delivery driver.
- We cannot give you an exact time of when your order is expected to be delivered.  

Lost or Missing Shipments

In the case of lost shipments, DirectSinks is not required to expedite replacement of the shipment. However, we prioritize getting everything corrected for you. The replacement item will be shipped by the same means as the original item was shipped. The earlier we are notified of a lost shipment, the sooner we can take corrective action to get your order to you. Before you contact us, please double check your order confirmation that the correct address has been entered when you placed your order. 
Often when an order is delivered, the carrier will take a photo of packages of the delivery. If this photo is available, and you still do not have your package, please check the following: 
Inspect the photo - Does the location of the delivery resemble the address on your order?
If not, please contact us.
If proof of delivery, of any form, exist, the ability to locate the package may be difficult. Regardless, we will assist you or the carrier determine the location of the order.
 

We are not responsible for theft, destruction, or any tampering, of any type, once your package is marked as delivered.

 

Shipment Damages and Damaged Product

Damage claims are time sensitive. You, the buyer of the product or products, are responsible to inspect your order at the time of delivery. This is also stated in the "Out for Delivery" and "Order Delivered" notifications. 

You have 48hrs after receiving your product to notify us of a damaged shipment. This includes concealed damages in otherwise undamaged shipping boxes. We strongly urge you, the buyer or receiver of the order, to open all packages and inspect the product. If your product is damaged please take pictures of the package, the product, and the specific damage that you discovered. We need this information to claim with the shipping warehouse. If you discover damage to your shipment past 48 hours, the ability to resolve the issue becomes more difficult, and, or impossible.

* If you have a damaged item, please email images of the damage, the shipping box, and shipping label to returns@directsinks.com
Please enter your order number in the subject line.

  If you have any further questions, please contact our customer service team toll free at 1-855-827-3700, e-mail us at info@directsinks.com.  We are available Monday through Friday from 8:30a.m.- 5p.m. EST.