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Customer Service / Policies

This privacy policy sets out how Direct Sinks uses and protects any information that you give Direct Sinks when you use this website. Direct Sinks is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Direct Sinks may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at orders@directsinks.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Liability Policy

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.   Terms Of Use

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address. We collect the e-mail address of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.

If you do not want to receive e-mail from us in the future, please let us know by sending an e-mail, calling or writing, and telling us that you do not want to receive e-mail from our company.    

Return Policy

Do not ship products back to DirectSinks.com without contacting us for a return goods authorization (RGA) number and return instructions.

"No Hassle Return."  If you are not satisfied with any of our products with in the first 30 days of recieving them, contact us!  As long as the product has not been installed and is in original packaging, we will exhange, replace or refund it. (Shipping cost not included).  No returns are accepted without an RGA number. Contact us at returns@directsinks.com for an exchange, replacement or RGA number with in 30 days.  No returns or refund will be issued after 30 days. Restocking Fee's will be applied to non-stocked items and could range from 5% to 35% depending on the manufacturer.  See our Return Policy page for more information.

Backorder Policy

Backorders are unusual but possible.  ALL backorders will be shipped within 24 hours of expected receipt of product from the manufacturer.  You, the customer, reserves the right to cancel any order expected to be backordered, or leave on backorder and ship ASAP. Shipping Policy

All orders are processed upon receipt. Orders for in-stock merchandise, placed Monday to Friday before 3PM EST, usually ship the same day. Most other orders are shipped within 1-5 business days of receiving your order and will arrive in approximately 3-7 business days. Rush orders ship within 48 hours with UPS or FedEx by the customer's request and additional charges.  ALL orders are insured for the product's cost.
 
Orders are shipped via UPS, FedEx, USPS or by other high quality delivery services.
 
Orders containing large or very heavy items (toilets, whirlpools, shower doors, etc.) or a large quantity of items may require shipping via common carrier (freight-line truck). If your order requires shipping via common carrier, our customer service department will contact you by phone, e-mail or mail when your order ships.

You must be present at the time of delivery to inspect all common carrier shipments. Do not assume the items are undamaged because the box is undamaged. If the delivery person refuses to allow you to inspect the merchandise, ask him to wait while you contact their office. The direct phone number for the shipping company is included in the order tracking email that we send to you. If you observe damage and wish to refuse the shipment insist that the driver write "DAMAGED" on the bill of lading. If you are unsure at all and you decide to accept the shipment, sign the delivery receipt and/or bill of lading as "SUBJECT TO INSPECTION". Make sure you write "SUBJECT TO INSPECTION" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100 percent certain there is no damage. If you sign for a delivery without marking it "SUBJECT TO INSPECTION" or "DAMAGED", then any shipping damage will be your responsibility.

Actual shipping time is contingent upon the availability of merchandise, warehouse location, credit verification, weather conditions and other factors.  Orders are not shipped on Saturdays or Sundays. If we become aware of any other delays, every effort will be made to contact you by phone, e-mail or mail. In the event that an ordered item is backordered or otherwise unavailable, we will contact you to find out if you would like to substitute a similar item, leave the missing item on backorder, remove that item from your order or cancel your entire order.
 
Because we depend on outside delivery services, including but not limited to UPS, FedEx and USPS, DirectSinks.com does not guarantee any delivery times. DirectSinks.com will never be responsible for any delivery time guarantees in shipping, and we cannot and will not be responsible for any inconvenience, monetary loss, penalty or extra charge incurred by our customers should any delivery not arrive when anticipated

Free Shipping Details  (to the continental United States only)


Hundreds of items on our website ship for free with absolutely no strings attached! As part of our 'Free Shipping' promotion on all products and most bathroom/kitchen accessories ship for free when the total order amount is $49 or more. This promotion is only for standard ground shipping. Shipping options are available at check out.

Occasionally, errors occur with shipping or your transaction. We reserve the right to cancel your order. If we do, you will be notified with a return email showing a full refund to the original form of payment. 

Order Cancellation


Orders cannot be cancelled after they ship. We accept order cancellation requests only during normal business hours as posted on our Contact Us webpage. Any undamaged order that is refused at the time of delivery will be considered a return. A minimum 25% restocking fee and our round-trip freight expenses will be deducted from any refund we may issue.

You must be present at the time of delivery to inspect all common carrier shipments. Do not assume the items are undamaged because the box is undamaged. If the delivery person refuses to allow you to inspect the merchandise, ask him to wait while you contact their office. The direct phone number for the shipping company is included in the order tracking email that we send to you. If you observe damage and wish to refuse the shipment insist that the driver write "DAMAGED" on the bill of lading. If you are unsure at all and you decide to accept the shipment, sign the delivery receipt and/or bill of lading as "SUBJECT TO INSPECTION". Make sure you write "SUBJECT TO INSPECTION" on the delivery receipt and/or bill of lading. Do not sign your name on the delivery receipt and/or bill of lading unless you are 100 percent certain there is no damage. If you sign for a delivery without marking it "SUBJECT TO INSPECTION" or "DAMAGED", then any shipping damage will be your responsibility

Damages should be reported at the time of delivery.  If noticed, you should file a report with the shipper.  Uninspected damage MUST be reported within 24 hours of delivery for a "No Hassle" replacement. 

Occasionally, errors occur with shipping or your transaction. We reserve the right to cancel your order. If we do, you will be notified with a return email showing a full refund to the original form of payment. 

We can be reached via e-mail at: support@directsinks.com